Should you still have audio issues with the device than please contact our Support Team here. In that case, please disable this Device via the Windows Device Manager to see if this helps: Intel® Smart Sound Technology for USB Audio This is most likely related to the following Device: When using a newer Laptop with an Intel Chipset, you may also encounter an audio issue with the Elgato Game Capture HD60 S+. Please make sure to use the latest version of the 4K Capture Utility software, you can download it here: Make sure the device is allowed to act as an audio device. If it is disabled, please enable it and set it to default.If you see the message 'Please connect your Elgato Video capture hardware to any USB 2.0 port' pop up, check to make sure the Elgato Video Capture cable is connected to your devices and computer. If the device is not listed for some reason, please right-click into the Window and select Show Disabled Devices The Elgato Video Capture icon should now appear on the desktop.5) If proper functioning does not return, restart your PC, and try using the Elgato Video Capture software again. 3) Install the following driver ( Video Capture 7.7.0.127 ): 4) Launch Elgato Video Capture software, then connect the Elgato Video Capture device when prompted. Make sure the device is not muted on the levels tab 2) Disconnect the Elgato Video Captur e hardware from the USB Port.Check the Recording Devices Tab for the Elgato Game Capture HD60 S+.Make a right click onto the speaker symbol in the lower right corner of the Desktop, then select Sounds.Please check the Windows Audio devices and make sure that the Elgato Game Capture HD60 S+ is listed under recording devices and set to default.Please make sure that your computers' chipset/audio drivers and operating system are up-to-date.Other things to try when there is no audio In this case, please install the driver from the Link below and then restart your computer: If you have an older system that still uses a Via USB 3 controller, and it does say (Microsoft) behind the Controller, that means the Microsoft driver is installed. To find out what controller your Windows 10 system is using, simply type msinfo into the Windows Search, then open the System Information App.Įxpand components than USB, on the right side of the Window you will see the Controller/s of your System, you may need to expand the Window to see the full details of the driver. Some reasons may be related to the USB 3 controller that the device is connected to. In some rare cases, it may be possible that you are encountering an issue capturing audio from the Elgato Game Capture HD60 S+.
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